DONT BOOK IT!!Worst hotel I have ever been, it was fake, the pictures from the page are totally different to the real place, management don’t do anything for you, they did not solve the problem, we had to stay in hotel we did not like ,It did not match with the ones of Trip page. (First photo was the physical apartment, the others photos what was in the page👎🏻👎🏻👎🏻)
It’s a scam!!!
I want to start by saying how happy I am that the host let us check in an hour earlier since it starts at 5pm instead of the regular 3pm. This is an Airbnb type of place that requires you to put a $450 deposit for a one night stay which I thought it was very high. The location is amazing, walking distance to the CN tower and restaurants.
It is a very cute place except for the cleanliness. The place was DIRTY. We decided to not use the shower because it was full of mold and hair (picture attached), there was hair everywhere! We saw there was a washer and dryer but the washer was full of towels that yet needed to be dry so we decided not to use. There were stains in the bed sheets so we decided to lay some of our own towels on top to sleep. We also decided to not touch the kitchen because the burner was broken and we did not want to cause a fire or something like that. Over all, it was decent for a one night stay but they need to fire the cleaner because I believe it is an easy fix to be a better place to stay.
訪客用戶
家庭出遊
帶湖景的套房10215
入住於2024年03月
2.5
評價於:2024年04月09日
First of all, this is not a hotel, but an apartment in a residential building. Check-in is remote, with the payment of a security deposit to be returned at check-out. I waited an hour and a half with my family in the lobby, including three children, for them to recognize the deposit ($300) I had made. We were already tired and nervous, I almost gave up on staying, but it was already paid for, so we stayed. After checking out, the difficulty of getting the deposit back began. First they said it would take 3 to 4 days. Then they apologized for the delay, but said that the deposit was being processed. Ten days have passed and I still haven't received my money back. I feel cheated, ripped off, disrespected. 訂房網站 should delete this site from its platform immediately, because they are not reputable professionals and they do not respect their customers, and they take unagreed values. Never book this place! Run away! Guaranteed trouble! I WANT MY MONEY BACK !!!
訪客用戶
好友出遊
高級套房 102815
入住於2024年04月
1.0
評價於:2024年04月29日
This hotel is a scam, it is very sketchy. The deposit amount keeps changing and we talked with multiple customer services. They keep forcing us to give our credit card when we have asked for cash, which is very weird and sketchy. Please be aware of this hotel and we want refund please!
DONT BOOK IT!!Worst hotel I have ever been, it was fake, the pictures from the page are totally different to the real place, management don’t do anything for you, they did not solve the problem, we had to stay in hotel we did not like ,It did not match with the ones of Trip page. (First photo was the physical apartment, the others photos what was in the page👎🏻👎🏻👎🏻)
It’s a scam!!!
I want to start by saying how happy I am that the host let us check in an hour earlier since it starts at 5pm instead of the regular 3pm. This is an Airbnb type of place that requires you to put a $450 deposit for a one night stay which I thought it was very high. The location is amazing, walking distance to the CN tower and restaurants.
It is a very cute place except for the cleanliness. The place was DIRTY. We decided to not use the shower because it was full of mold and hair (picture attached), there was hair everywhere! We saw there was a washer and dryer but the washer was full of towels that yet needed to be dry so we decided not to use. There were stains in the bed sheets so we decided to lay some of our own towels on top to sleep. We also decided to not touch the kitchen because the burner was broken and we did not want to cause a fire or something like that. Over all, it was decent for a one night stay but they need to fire the cleaner because I believe it is an easy fix to be a better place to stay.
訪客用戶
家庭出遊 帶湖景的套房10215
入住於2024年03月
2.5
評價於:2024年04月09日
First of all, this is not a hotel, but an apartment in a residential building. Check-in is remote, with the payment of a security deposit to be returned at check-out. I waited an hour and a half with my family in the lobby, including three children, for them to recognize the deposit ($300) I had made. We were already tired and nervous, I almost gave up on staying, but it was already paid for, so we stayed. After checking out, the difficulty of getting the deposit back began. First they said it would take 3 to 4 days. Then they apologized for the delay, but said that the deposit was being processed. Ten days have passed and I still haven't received my money back. I feel cheated, ripped off, disrespected. 訂房網站 should delete this site from its platform immediately, because they are not reputable professionals and they do not respect their customers, and they take unagreed values. Never book this place! Run away! Guaranteed trouble! I WANT MY MONEY BACK !!!
訪客用戶
好友出遊 高級套房 102815
入住於2024年04月
1.0
評價於:2024年04月29日
This hotel is a scam, it is very sketchy. The deposit amount keeps changing and we talked with multiple customer services. They keep forcing us to give our credit card when we have asked for cash, which is very weird and sketchy. Please be aware of this hotel and we want refund please!
Johnny Zhangzhang
商務出差
高級套房 2
入住於2025年03月
_WeChat499666****
家庭出遊
豪華套房 10756
入住於2024年10月
M501083****
其他
露台套房
入住於2024年08月
訪客用戶
獨自出遊
高級套房
入住於2025年10月
訪客用戶
好友出遊
豪華大床房 103407
入住於2025年04月
訪客用戶
家庭出遊
一臥室套房 102707
入住於2025年09月
訪客用戶
夫妻/情侶出遊
高級套房 102815
入住於2024年08月
訪客用戶
家庭出遊
帶湖景的套房10215
入住於2024年03月
訪客用戶
好友出遊
高級套房 102815
入住於2024年04月
SashaCW
商務出差
一臥室套房 10510
入住於2024年02月
Johnny Zhangzhang
商務出差 高級套房 2
入住於2025年03月
_WeChat499666****
家庭出遊 豪華套房 10756
入住於2024年10月
M501083****
其他 露台套房
入住於2024年08月
訪客用戶
獨自出遊 高級套房
入住於2025年10月
訪客用戶
好友出遊 豪華大床房 103407
入住於2025年04月
訪客用戶
家庭出遊 一臥室套房 102707
入住於2025年09月
訪客用戶
夫妻/情侶出遊 高級套房 102815
入住於2024年08月
訪客用戶
家庭出遊 帶湖景的套房10215
入住於2024年03月
訪客用戶
好友出遊 高級套房 102815
入住於2024年04月
SashaCW
商務出差 一臥室套房 10510
入住於2024年02月